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FREQUENTLY ASKED QUESTIONS
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How do we book your services?Booking a photo booth through our website is a simple and convenient process. Here's a step-by-step guide: If you would like to book one of our pre-set packages, please see 1a below to proceed via our online booking option. If you require more information or would like to book a custom package, please see 1b below to proceed via our inquiry form. Booking via Online Booking option: 1a. Book Now Website Tab: - Visit our website and navigate to the Book Now page. - Choose which package you would like to book. - Fill out the inquiry form with essential details such as your name, contact information, event date, venue, and any specific requirements or preferences you may have. - Pay your deposit to secure your date. 2a. Confirmation of Booking: - Once the deposit is received, we will send you a confirmation of the booking along with a receipt for the payment. - This confirms the reservation of the photo booth for your specified date and time. 3a. Event Consultation and Customization: - We will arrange a time to speak with you to go over the package you selected and address any specific requests or customizations you may have. - During this time, we can help tailor the photo booth experience to match the theme or style of your event, as well as include any add ons you would like to enhance your experience. 4a. Contract and Invoice: - After our consultation, we will send over your contact and invoice which will include any add ons and specific details recorded from our meeting. The invoice will reflect the balance including any add ons. 5a. Event Coordination: - Leading up to the event, our team will stay in touch to coordinate logistics, such as setup time, specific location details, and any additional requests. 6a. Event Day: - Our professional team will arrive at the venue ahead of time to set up the photo booth and ensure everything runs smoothly during your event. Booking via Inquiry Form 1b. Inquiry Form: - Choose which package you would like to book. - Fill out the inquiry form with essential details such as your name, contact information, event date, venue, and any specific requirements or preferences you may have. 2b. Confirmation and Availability Check: - Once we receive your inquiry, our team will promptly review the details and check the availability of our photo booth for your event date. - You will receive a confirmation email or call regarding the availability and next steps. 3b. Quotation and Package Options: - We will provide you with a detailed quotation based on your event requirements. - The quotation will outline package options, pricing, and any additional services you may choose. 4b. Event Consultation and Customization: - Our team is available to discuss the package options and address any specific requests or customizations you may have. - We can help tailor the photo booth experience to match the theme or style of your event. 5b. Deposit Payment: - To secure the booking, a 50% deposit is required. Payment details and instructions will be provided in the quotation. 6b. Confirmation of Booking: - Once the deposit is received, we will send you a confirmation of the booking along with a receipt for the payment. - This confirms the reservation of the photo booth for your specified date and time. 7b. Event Coordination: - Leading up to the event, our team will stay in touch to coordinate logistics, such as setup time, specific location details, and any additional requests. 8b. Event Day: - Our professional team will arrive at the venue ahead of time to set up the photo booth and ensure everything runs smoothly during your event. By following these steps, we aim to make the photo booth booking process seamless and tailored to your unique event needs. If you have any further questions or special requests, feel free to communicate with our team throughout the process.
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What happens after I book online?By booking our services for your event and submitting a deposit, you are reserving our availability for the selected date. Please note that the final price of your chosen Photo Booth package is subject to change following our consultation. During this consultation, you will have the opportunity to discuss and incorporate additional time and enhancements to tailor your experience. Following the consultation, you will receive a contract and invoice for the remaining balance, which will encompass any agreed-upon add-ons.
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What is your cancellation policy?Chromatic Capture Photo Booths requiresa signed contract and 50% refundable deposit to secure booking dates. Our cancellation policy requires any cancellations for our Photo Booth services to be made at least two weeks (14 days) prior to the scheduled event date. In the event of a cancellation within this two-week window, a 50% deposit will be retained as a cancellation fee. We will reserve the date and time agreed upon and will not make other reservations for that date or time, for this reason, deposits are non–refundable within the two-week window.
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How do I pay you?You have the convenience of making online payment from the comfort of your home using our securing processing system and online invoicing system. We welcome payment through all major credit cards, as well as Cash App, Venmo, and cash. To secure your date. a 50% retainer is required.
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Where are you located & what cities do you service?We are based out of Jacksonville, FL. We service the following cities in Northeast Florida: Jacksonville, Orange Park, Saint Johns, St Augustine, Gainesville, Palm Coast, Ormond Beach, Daytona Peach, Port Orange, and Orlando.
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Do you offer discounts?We offer a 10% discount to non-profit organizations and military.
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Are you insured? Would you be able to provide proof to our venue?Yes, we are. Please let us know if we need to provide a copy to your venue.
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How do we receive our photos?You and your guest/clients can receive your digital photos via text, email, or QR code.
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Do you offer printed photos?At this time, we currently only offer digital photos. However, we will be offering photo prints very soon!
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How early will you arrive to set up?Our team will arrive on-site approximately one to one and a half hours before the schedule start time. If necessary, we can accommodate earlier arrivals. Please note that an earlier arrival time may be charged as idle time. Please be aware that the specific arrival time may vary depending on the nature of the event and level of preparation required.
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What is idle time?Idle time is the period when the Photo Booth is set up but not in use, usually when you don't want guests to use it before your scheduled time. There's an extra cost to compensate the operators during this idle period.
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What are your space and power requirements?Space: 10ft x 10ft x 10ft Power: 110v dedicated power outlet
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